All orders are shipped via Australia Post.
Orders generally ship 2-3 business days after the order is placed. Once the order ships, it is usually delivered in 7-10 business days. We will make every effort to ship your order as fast as we can, but please keep in mind that delivery times are estimates and cannot be guaranteed.
We guarantee that your shipment will be delivered on time, except when it is delayed due to causes beyond our carriers' control. For example:
Shipping and handling costs (including duties or taxes) cannot be refunded based on these types of delays.
Please do not refuse your order when it is delivered or send your return package back to us as "refused." This may affect your refund. In the event that you refuse your package, it will be returned to us. If this happens you will be responsible for the return shipping costs and any other fees.
You may cancel or make changes to your order as long as it has not yet shipped from our warehouse. Please call during store hours: Monday through Friday from 8:30am to 5:30pm; Saturdays from 8:30am to 4:00pm, and Sundays from 10:00am to 3:00pm. We cannot guarantee cancellations or changes requested via email. If your order needs to be canceled or changed after it has shipped, you may be subject to an additional shipping or restocking fee. If you have any questions, we can be reached by E-mail, Live Chat or Telephone at: 61 2 6766 5886.