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Although we have Customer Care Representatives available 24/7 to answer your questions or concerns, you may find some of these suggestions for common issues helpful before contacting us:
Before You Buy: Troubleshooting:
- How far does the DSP reach?
- How do I set it up?
- Does it have to be on all the time?
- How does this actually work?
- Is this device Legal?
- Will this hurt the dog?
- Will the dog ever bark again?
- I don't want my neighbors to know I am using this device.
- Should I use batteries or electricity?
- How long does the battery last?
- Do you carry a 220-240V (or other) AC Adaptors?
- What is the remote for, and how does it work?
- How does this work with Electronic/ Invisible Fence systems?
- Will this work though fences, walls, windows, or bushes?
- Will it work on a dog inside the neighbor's home?
- Will it work from a 2nd story window or balcony?
- Is this unit Waterproof?
- Will this work on very small/ very large dogs?
- Can I use the Dog Silencer Pro with a puppy?
- Will this work for whining or howling?
- Will this bother my other pets?
- Will this keep stray dogs away?
- What's difference between the new and refurbished DSP?
- How do the 30 Day Guarantee and Warranty work?
- Is the "High-Low" dial for Volume?
- My dog seems to have no initial reaction to the DSP.
- My dog is barking MORE than before!
- My remote seems to have quit working.
- The DSP is emitting sound Continuously.
- This worked well at first, but now the dog seems to ignore it.
- The unit doesn't seem to be activating. There are no lights blinking.
- It's been a couple of weeks, but my dog still seems unaffected. What can I try now?


Before
Purchasing your Dog Silencer Pro™:

What is the “Radius” of the DSP? How far does it reach?
The sound emitted from the Dog Silencer Pro expands in a “cone” shape totaling about 120 degrees or up to 60 degrees on either side. The sound will be most powerful and have the best training results if the unit is pointed directly at the dog you would like to train. Follow the link to see an illustration of the Dog Silencer Pro's range.

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How and where do I set it up?
When setting up the Dog Silencer Pro, there are three switches you’ll need to set:

  • The On/Off switch
  • The High/Low Microphone Sensitivity – a dial that can be adjusted from low to high, always start on low.
  • The Audio/Ultra Switch – you choose the type of sound you want emitted from the Dog Silencer Pro (Audio everyone can hear; Ultrasound only the dog can hear).

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Does it have to be on “all” the time?
For best results, the unit needs to be ON and in use near the dog at all times. This unit is a training device, so the dog needs to hear this activate each and every time he barks. The unit will go into a “stand by” mode when the dog is not barking. During this stand by time no power is being used, but the unit must remain “on.”

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How does this actually Work, and How soon will I see Results?
While many customers see the affects of the Dog Silencer Pro within a few days, this unit is a training device and will depend on how quickly the dog associates the ultrasound as a result of his barking. We strongly recommend you give the unit two to three weeks to see full results. This powerful training system is based on Pavlov’s Studies, which you may read about here: "How It Works".

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Is there anything illegal about using this unit on my neighbor’s dog?
As far as we know, there are no legality issues with the Dog Silencer Pro. This device is designed to be safe, humane alternative to other bark control methods such as shock collars and vocal cord surgery. Because of this, the Dog Silencer Pro comes highly recommended by Kennels, Veterinarians, and even Law Enforcement.

Before using the Dog Silencer Pro, we recommend talking with your neighbors about their dog's barking. Many times being direct and honest about your concern will go a long way towards solving the problem and maintaining a healthy relationship between you and your neighbor.

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Will this hurt my dog’s ears or harm my dog’s hearing?
The Dog Silencer Pro uses a high-pitched ultrasound that is designed to simply “irritate” the dog. It is not designed to cause pain or harm to their ears (we compare it to someone dragging their fingernails on a blackboard). We do not recommend using the Dog Silencer Pro with puppies. Please consult your veterinarian before using this product with puppies.

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Will the dog ever bark again? What if he really needs to bark?
The sound from the Dog Silencer Pro, although irritating, is not designed to hinder 100% of your dog’s barking. If your dog “needs” to bark, he can. The Dog Silencer Pro will not train the dog to stop barking out of instinct (at an intruder for example).

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I don’t want my neighbors to know I am using this device on their dog.
This is very common; most of our customers are purchasing this device to train their neighbor’s dog. Before using the Dog Silencer Pro, we recommend talking with your neighbors about their dog's barking. Many times being direct and honest about your concern will go a long way towards solving the problem and maintaining a healthy relationship between you and your neighbor.

The Dog Silencer Pro cannot work through solid objects, so it needs to be installed higher than any solid fences, walls, or hedges between your and your neighbor's properties. However, because of its dark green color, the DSP can be cleverly disguised in a bird house or hanging plant, for example. Just be sure the front of the unit is left unobstructed and has a clear line of sight with the dog you wish to train. As long as the unit is left on “Ultra” sound, only the dog should be able to hear it, and its use can remain discreet with your neighbors.

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Do I operate this on battery or electricity?
Either one! For the base price of $89.95, you get the Dog Silencer Pro, its rain jacket, and the keychain remote control. If you chose this base option, you will run the unit on a 9V battery. However, an optional 6-ft. AC adaptor cord may be purchased for $7.95, and an additional 75-ft. extension cord may be purchased for $4.95. Our custom extension cord must be used with our AC adaptor. It cannot be used alone (without the AC adaptor). Do not use after-market AC Adaptors (those not purchased from Good Life) with the Dog Silencer Pro. This will void your warranty.

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How long does the battery last? Can I use rechargeable batteries?
Yes, you may use rechargeable batteries. Battery Life varies on the dog’s barking habits since the device only turns on when the dog barks. When first using the Dog Silencer Pro, the dog will be barking constantly since it has yet to make the connection between its barking and the sound frequencies. So during first use, the batteries will last approximately one week or less. Battery life will depend on:

  • How often the device is Aactivated (or how many dogs are setting it off)
  • Weather Conditions (extreme heat or cold will drain a battery quickly)
  • Battery Quality – always start with a new, fresh battery.

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I am located outside the U.S. Do you have an AC Adaptor specific for my country?
At this time we only carry the DSP Adaptor in a 110V (US plug). You may run this plug through a converter, or purchase the appropriate adaptor in your local area. You may contact us via email to get the right “specs” for this adaptor. You may email customerservice@goodlifellc.com for that information.

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What is the little keychain remote for? How far does it reach?
Even though the DSP can “hear” barking up to 75-ft. away, the corrective ultrasound emitted from the unit can actually travel up to 300 feet in a clear, straight path. If the dog is 100 feet away, for example, his barking probably won’t activate the unit automatically. However, pressing the remote control will activate the DSP manually and the dog will still be able to hear the corrective sound.

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My dog (or my neighbor’s dog) wears a collar for an Invisible/Electric Fence System. Will the Dog Silencer Pro work in combination with this?
Invisible/ Electronic Fence systems use a very similar high-pitched tone to “warn” the dog when he gets too close to the boundary of his yard. If he goes any further after hearing this tone, his collar emits a shock. Since the Dog Silencer Pro (and all of our sound-based products) uses a very similar tone, this can confuse the dog. Since he has already associated this tone with his property boundaries, he most likely will not be able to associate it with his barking. The same problem can occur if you try to use a “shocking” bark collar on your dog with an invisible fence system. If the dog becomes confused between the two systems, this can actually make the barking worse. If you are using an invisible fence system, we recommend using a completely different stimulus to stop barking, such as a citrus-spray or vibrating collar. This way the dog will learn different outcomes for the two different behaviors (boundaries versus barking).

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Can the Dog Silencer Pro work through fences, windows, or walls or bushes?
The high-pitched ultrasound emitted by the Dog Silencer Pro will NOT penetrate any solid objects such as wood fences, windows, walls or thick shrubbery. Sparse trees, window screens, chain link and rod-iron fences should be okay. Please see our Video on using the Dog Silencer Pro indoors or though walls.

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Can the Dog Silencer Pro work inside my apartment/condo for the dog next door?
Unfortunately No, as the unit cannot work through walls (see above). At this time we do not know of any device that can control barking through walls.

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Can the Dog Silencer Pro work from a 2nd story window or balcony?
Yes, but we recommend aiming the unit down into the yard for best results. The more you can aim the unit towards the dog, the better this product will work!

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Is this unit waterproof? What is the “rain jacket”?
Although the unit is not 100% water proof, it is water resistant and designed to be used safely outdoors. For the bet care of your unit, we recommend using the rain jacket (included) for outdoor use. Try to position the DSP in an area where it will have some kind of shelter – For example mount the unit on the side of your home under the eave of your roof, or place the unit under a covered patio. Many of our customers have designed creative “houses” for their Dog Silencer Pro… The photos below come to us all the way from Mexico!

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I have a particularly small or large dog… will this work for my dog?
Our exclusive Sound Sweep Technology fluctuates through a range of sonic (audible) or ultrasonic (inaudible to humans) high pitched sound waves to target dogs with the most annoying frequency. Small dogs are typically more sensitive to higher pitched sounds, while larger dogs are typically more sensitive to the lower pitches. Each time the Dog Silencer Pro is activated it will range through a variety of sound pitches and patterns. This not only ensures the best pitch for your dog’s size or breed, but it prevents the dog from growing accustomed to the sound.

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Can I use the Dog Silencer Pro with a puppy?
We do not recommend using the Dog Silencer Pro with a puppy. Please consult your veterinarian before using this product with puppies.

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Will this work for whining or howling?
If the Dog Silencer Pro is fairly close to the dog, you may be able to adjust the microphone sensitivity higher to pick up howling or even whining. If this doesn’t work, you might consider our Ultimate Dog Silencer Collar for your dog.

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Will this bother my other pets?
Cats and dogs do have very similar hearing ranges, so if your cat is near the unit when it’s activated, yes, it will probably bother the cat. However, the sound from the Dog Silencer Pro does not go through walls or around corners. For example, if the DSP is located in the back yard, and your cat is in the front yard or even in the house, the sound should not bother him at all. If the DSP is being used indoors, you’ll want to keep cats and/or rodent pets out of the area where that is being used.

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Can I use the Dog Silencer Pro to keep stray dogs off my property?
Although the Dog Silencer Pro can be remote-activated, a better product for repelling dogs (or other pests) off your property would be The Guardian.

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What is the difference between the New and Refurbished Dog Silencer Pro?
As per our 30 Day Money Back Guarantee, our customers can return the Dog Silencer Pro for a refund, if for any reason it did not work for their situation. “Refurbished” units are previously owned, but they are cleaned and tested to make sure they work like new (they may just have some minor scratches or scuff marks). Refurbished units carry the same 30 Day Money Back Guarantee as our new products, and they carry a 90 Day Manufacturer’s Warranty against defect (our new products carry a one-year manufacturer’s warranty).

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How does my 30 Day Money Back Guarantee work? Does this have a warranty?
You may read the details of our 30 Day Money Back Guarantee and Warranty information by clicking Here. Your 30 day trial period does not begin until the day your product is delivered to you. As this product is a training device, we recommend you keep it for at least two weeks to see full results. If for any reason this does not work for your situation, please contact our office at 800-657-8214 to obtain a Return Merchandise Authorization (RMA) number.

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Troubleshooting Common Issues with your Dog Silencer Pro™:

 

Is the "High-Low" dial on the side of the unit used to adjust Volume?
The high-low dial on the side of the unit is used to customize the microphone sensitivity. This is not a volume setting. You may adjust the sensitivity of the bark sensor between High (if the dog is far away) and Low (if the dog is close to the unit, or if the unit is being used indoors). We recommend you start with the unit on low, and then increase the sensitivity as needed. There is no volume adjustment necessary on the Dog Silencer Pro, as the ultrasonic frequencies can travel up to 300 feet in a clear, unobstructed path.

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I know it’s a training device, but my dog has no immediate/ initial reaction to the DSP sounds.
It can be difficult to “wait” for this to work, but please be patient. This product is not designed to work instantly, but over a short training period. The dog needs time to learn that he’s going to hear this irritating noise each and every time he barks. Each dog will learn at their own pace, and unfortunately some dogs are more stubborn than others. Remember, your 30 day trial period does not begin until the day your product is delivered.

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My dog is barking MORE than before I started using the DSP.
This is actually a good sign! This means that your DSP is set up and adjusted correctly, because the dog is hearing this noise and he certainly does not like it! This stage is common in the training process, and should only last for a few days to about a week. Shortly after this stage, the dog figures out that the unit only makes noise when he barks.

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My remote doesn’t light up any more, or the remote lights up but is not activating the DSP.
Your remote probably just needs a new battery. There are two very small screws on the back of the remote so you can remove the battery cover. The remote uses a 23A 12V battery (L1028, EL12, VR22 alkaline). We recommend taking the old battery to the store when you go to purchase a new battery.

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The DSP is emitting sound randomly or continuously.
  • If you are running the unit on battery, try replacing the battery. When the unit detects a low battery it will start sounding at random (similar to a smoke alarm with a dead battery).
  • Lower the microphone sensitivity. Sometimes if this dial is up too high, other nearby sounds may activate the Dog Silencer Pro.
  • Try turning the unit completely off for a few minutes. Turn the unit back on again. This should allow the unit to reset.
  • If this does not help, please contact our Customer Care Department at 800-657-8214 to further troubleshoot your situation.

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This seemed to have a very powerful affect on my dog at first, but now suddenly he seems to ignore it. What can I try now?
  • If you are running the unit on battery, first try replacing the battery.
  • Press the button on the remote control to make sure the unit is still activating properly. On the “Ultra” setting you will see the green light blink. In the “Audio” setting you will see both the red and green lights come on when the unit is activated.
  • If the battery is new or if the unit is plugged into electricity, try moving the unit closer to the dog. You may also try activating the unit with the remote control to see if that affects the dog any differently.
  • If this does not help, please contact our Customer Care Department at 800-657-8214 to further troubleshoot your situation.

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I don’t see any lights blinking; the unit doesn’t seem to be activating.
  • Make sure the unit has a fresh battery or is plugged in using the AC Adapter.
  • Make sure the On/Off switch is in the “On” Position.
  • Try clapping or shouting loudly to activate the device; try pressing the remote control.
  • If this does not help, please contact our Customer Care Department at 800-657-8214 to further troubleshoot your situation.

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It’s been a couple of weeks, but my dog seems unaffected. What can I try now?
  • If you are running the unit on battery, first try replacing the battery.
  • Press the button on the remote control to make sure the unit is still activating properly. On the “Ultra” setting you will see the green light blink. In the “Audio” setting you will see both the red and green lights come on when the unit is activated.
  • If the battery is new or if the unit is plugged into electricity, try moving the unit closer to the dog. You may also try activating the unit with the remote control to see if that affects the dog any differently.

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Every once in a while there will be a dog that cannot be trained using the Dog Silencer Pro. This may be a result of hearing loss, stubbornness, or other unknown factors. Good Life strives to provide the best customer service possible and we want you to be fully satisfied with your purchase. As per our Exclusive 30 Day Money Back Guarantee you may return the Dog Silencer Pro for any reason within your first 30 days. Please contact our Customer Care Department at 800-657-82174 to obtain a Return Merchandise Authorization Number and click here to read our Return Policy.

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All Good Life® branded products are backed by our iron-clad 90 Day Money Back Guarantee.

Good Life Inc., 887 Gilman Rd, Medford, OR 97504 USA


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