All orders are shipped via FedEx International Priority. Upon request, orders can be sent by UPS Worldwide. We cannot ship using DHL or U.S. Postal Service.
Orders generally ship 2-3 business days after the order is placed. Once the order ships, it is usually delivered in 3-5 business days. We will make every effort to ship your order as fast as we can, but please keep in mind that delivery times are estimates and cannot be guaranteed.
VAT, Duties & Customs
Shipping Costs do not include VAT (Value Added Tax), duties or customs fees. Any such fees, if applicable, are to be paid by the customer.
These fees may be due at the time of delivery, or FedEx may later send you an invoice for the fees due. We do not know at the time of order how much those additional processing and handling charges, taxes and/or duties will cost.
Advancement Fee
FedEx pays your customs fees in advance. For that service, FedEx charges you 2.5% of the amount or ￡10.00, whichever is greater. Don’t want to pay this fee? They’ll waive it if you create a FedEx account that’s billed directly to your credit card.
For more details regarding possible fees and other shipping information, please click here and/or contact your country's customs office for details on exact charges before placing your order.
Refused/Abandoned Packages
In the event that you refuse your package or do not pay the duties and taxes, the package is usually returned back to us. You are then responsible for return shipping and/or applicable duties, taxes and fees if incurred for any reason or by any of the following circumstances.
- When your carrier makes three (3) unsuccessful attempts to deliver your parcel to your address because you are not at home and/or do not pay duties and taxes if applicable or required.
- If you refuse delivery of your parcel for any reason.
- If you refuse to pay duties and taxes.
- If your parcel is returned by customs.
- If you provided an invalid address when placing your order.
When a refused package comes back to us for any of the reasons given, we will issue a refund of the balance after all fees have been paid.